General Support
Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Add support for Safari AutoFill

Fido is currently, the only web site I can't use credit card AutoFill with Safari when I want to quickly pay my monthly bill.I already complained many years ago about this and, nothing has changed.Will you, one day, finally start to support AutoFill ...

Frew by I'm a Participant Level 3
  • 12 replies

Refer a friend

Long-time Fido/Rogers customer. Aside from the occasional service interruption or less-than-stellar CSR, I've generally been pleased with the service and people I've dealt with.  I recently accompanied a friend to the Fido booth at Markville Mall for...

StevenK by I'm a Participant Level 2
  • 0 replies

Resolved! Long distance charges to UK bank

I recently called HSBC UK from Canada using the phone number the bank provides to those outside of the country. I was held in a cue and the call was 67 minutes long. I never realized that I was being billed by Fido for this call. $100. I called Fido ...

TRAcy2022 by I'm a Participant Level 2
  • 5 replies

Resolved! FIDO roam is a complete scam

I just returned from the UK. My 12 year old son was very careful with his phone. We not only disabled data roaming but turned cellular data completely off to avoid any charges. Then I get the bill and it is charging $12 per day for Fido roam. He only...

Fido's bill is full of malice and bullying

My phone and internet are both owned by Fido and we lost most of our contact with the outside world during a major disconnection that started on July 6 for almost 6 days. Our monthly bill was upwards of $200 CAD and guess how much Fido compensated us...

henzinxp by I'm a Participant Level 1
  • 1 replies