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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24278 Views
  • 0 replies
  • 8 likes

Resolved! Billing on temporary suspension

Hi there,I temporarily suspended my Fido account as I’ll be outside Canada for three months.I’d like to confirm whether I’ll only be charged the $7 account maintenance fee or if there will be additional charges.In my mobile service agreement, under t...

Maheen024 by I'm a participant level 1
  • 408 Views
  • 1 replies
  • 0 likes

How to make Fido send me my Refund Cheque

I've been waiting for the refund cheque around $88 since March 2024 because I moved to another provider, unfortunately  I haven't received the cheque yet after I have called to Fido for many times and spent over 2 hours on the phone with them.  I als...

Fido discontinuing prepaid what about existing customers?

There's a message on the fido prepaid section that prepaid would be discontinued on December 16, 2024 Does this mean all existing customers on prepaid will lose their plans? What will they be transitioned to? Will fido simply just cut the cord? This ...

Vortex-5 by I'm a contributor level 1
  • 7200 Views
  • 10 replies
  • 1 likes