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How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! VPN + Wifi Call = Roaming charge (WRONG)
I was charged wrongly a couple of times in last few months. The Fido system thought I made some calls from outside Canada but indeed I did not leave Canada at all. The culprit is (VPN + Wifi Call). Due to some reason, I have to use VPN to connect bac...
Complain
I ordered new devices 3 times. All were canceled without any information about that. I suppose to contact with specialist every time. Charged money come on my Fido account, not on my credit card. But they charged from CC, so money suppose to refund o...
I cannot access details on any of my texting activity that supposedly reduced my balance
Fido reduces our balance but denies us access to see where or how much texting we had done to explain the drop in the balance. This seems to be a very unfair market practice as it then leads to the impression that you are reducing our balances witho...
Resolved! I paid the bills but my balance was not cleared.
I don’t know why, but when I checked it yesterday, it also showed zero, and today it suddenly sent me a notice asking me to pay.
Resolved! Fido roaming within Canada
I will be driving through some areas on the east coast where Rogers/Fido does not have coverage (as per their coverage map). Will my Fido phone switch over to Bell (that does have coverage) in these areas and will there be any roaming charges if so?
