Fido reduces our balance but denies us access to see where or how much texting we had done to explain the drop in the balance. This seems to be a very unfair market practice as it then leads to the impression that you are reducing our balances without justification in terms of the texts we have sent on prepaid plans. Why are we then not being given access to see our number of texts and also our payments as part of the account information? Why are our balances being reduced without having made use of the texts that we are allowed. Is Fido doing this to pressure us into taking a monthly more costly plan?