Your overpayment will be deducted from your next bill, so, if the balance from your next bill is less than -$102.36, you will not need to make a payment on your next bill.
Hey @Harman_kaur
If you have a negative balance and your account is cancelled, you'll receive a refund cheque. It can take up to six weeks after you receive your final bill for you to receive it.
Hello Poojaman833,
Welcome to the community!
The refund cheque will generally be sent to the address they have on file.
You should also note this forum is community-driven and not intended as a venue for customer services. We would not have access to customer accounts. If you need to change the address or wish to further enquire about your particular situation, you would need to contact customer service to have it set up. They can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
Hey sba1!
The minus sign in front your balance indicates that you have a credit balance on your account. This means that you have made an overpayment (paid more than what you owe) on your account.
Hope this helps! 
