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10 year plus customer. cant log into my acount, even with help of "Jack" and live rep.

I'm a participant level 3
I'm a participant level 3

i am a 10 year-plus customer. I cant log into my acount, even with help of Jack and trech specialist. The system doesnt recognize my email adress or my acount number or phone number or username. but interestingly enough, they recognize my email address and phone number to send me monthly invoices. i might be done with FIDO especially when you cant call them. 



Hey @lisaOttawa Smiley 

Welcome to the Community!


Sorry to hear that you're having trouble accessing your online account. That's not the experience we aim to offer, and we apologize for the inconvenience. 


When you have a moment, please reach out to us on one of our Social Media platforms or schedule a callback and we'll be happy to look into it further! 

If necessary, we can also send a ticket to our Back Office team so this can be fixed.


All the links to our contact methods can be found here.