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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23770 Views
  • 0 replies
  • 8 likes

First Bill - More than double the charge

I received my first bill today. I opted for 45 CAD plan which includes 6GB data. I took the plan on Feb 23rd and my bill is $103.52 which is more than double the charge of monthly plan. I haven't used more than the allowed daily limit of data, not ev...

BM30 by I'm a participant level 3
  • 4465 Views
  • 10 replies
  • 2 likes

Resolved! Cancel device protection

Hi! Apparently if you're looking to get your device protection cancelled, the only way is to throw a text bottle at the sea of fido community despair for support and hope someone will help you  Can someone please end my unending journey and simply ca...

njasmin by I'm a participant level 1
  • 471 Views
  • 1 replies
  • 0 likes

Resolved! Overseas text messages

I have family travelling overseas and they have data and activated iMessage while travelling. Will I receive charges for texts sent to me from them while overseas? If I reply?Thanks

JB8084 by I'm a participant level 1
  • 411 Views
  • 1 replies
  • 0 likes

Resolved! International LD minutes

I have 1000 International LD minutes included in my mobile plan. I occasionally make international LD calls. Maybe once per month or per two months and it is always a very short conversation (maybe 30 second long). Fido had been billing me for 2 minu...

speederpro by I'm a participant level 1
  • 644 Views
  • 1 replies
  • 0 likes

Resolved! I want to sue fido

I want to sue Fido for false charges on my bills and stealing my money , anyone knows where is the headquarter??? I wrote thousands of reviews for them but I want to sue them now !!! They are thieves and has stolen my money!!!! 

Mahiii00 by I'm a participant level 3
  • 2060 Views
  • 12 replies
  • 2 likes