Get Started
Get the most out of your community experience
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Error transferring number
Hi I've been trying to transfer my number after receiving the Fido sims but an error occurred with the pin and the transfer is stuck. I tried calling 3 times with more than 3 hour hold wait times. I went into a Fido store and they just said I have to...
Mobile price increase for march '25
Experiencing price increase again in last 6 months! No explanation why!
Scammed by Rogers Ambassador.
I was contacted by Fido Ambassador program to come back to Fido end of Jan 2025. While I agreed to bring over my number and my wife's number, the agent sneaked in another line without consent. I did not check this until I got the bill. Called Fido an...
Data usage Fido Calculation is more than what my phone tracks.
Hi,I have received a notification regarding my over-limit data Usage asking me to get extra coverage or accept the extra charge.I have 10 GB of data on my plan and normally use about 3 GB of it. I have set up my phone to track my data usage. My phone...
Issue with Number Porting from Virgin to Fido – Incorrect ESN/MEID Error
Hi Fido Support Team,I’m reaching out for assistance with an issue I’m experiencing while trying to port my number from Virgin to Fido. Here’s what happened:I initiated the number porting process and entered the IMEI number of my Virgin SIM as reques...
