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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24039 Views
  • 0 replies
  • 8 likes

Waiting for refund from April

Cancelled my service in March and returned equipment March 17th. I have phoned so may times I can't remember how many, have been told I was refunded then they agreed I never was, then told a check was sent, then it wasn't, then on July 19 was told a ...

CoT by I'm a participant level 2
  • 433 Views
  • 3 replies
  • 0 likes

Transfer from Prepaid to Postpaid

In May, I migrated from prepaid service to a postpaid service from a promotional offer received by sms. Before the transfer, the rep reassured twice that my unused prepaid balance will be transferred, which can be used towards paying postpaid bills. ...

twong265 by I'm a participant level 1
  • 381 Views
  • 1 replies
  • 0 likes

Loyal customers getting “special” offers

Been with Fido for +22yrs  and find these special loyal customer offers insulting.  Fido calls with special offers for only loyal long time customers and when you turn it down they go a head and offer you something a little better.   If we are so val...

Trevtb by I'm a contributor level 1
  • 2420 Views
  • 5 replies
  • 0 likes

Getting my old Community profile Back

Hi all,I have an existing fido community account (without the 1) that for some reason, is no longer linked to my fido account.I saw the following post from FidoStephen mentioning how to get it back, but @FidoStephen is apparently retired: How to get ...

raaomoka1 by I'm a participant level 2
  • 577 Views
  • 3 replies
  • 0 likes