General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Does Fido care for existing customers?

I am a customer since 2007. I wanted to downgrade my plan, but Fido won't let me. Why won't they let existing customers downgrade their plan?

Resolved! Victim of fraud!!

Hi, I have been a recent victim of fraud where someone was able to access my account and approve themselves as an authorized user. They then proceeded to upgrade my phone and take it for themselves, as well as sign me on to a contract (from being a...

Resolved! how to speak to a LIVE customer service person without having a FIDO cell

Hello FIDO forum,Does anyone know how to speak LIVE to a customer service representative at FIDO when you DONT have a FIDO cell? So in my case, i manage my FIDO account and have my wife and kids using FIDO cells. When i try calling the 2 numbers: 1-8...