Issue with Number Porting from Virgin to Fido – Incorrect ESN/MEID Error

[bellchu]

Hi Fido Support Team,

I’m reaching out for assistance with an issue I’m experiencing while trying to port my number from Virgin to Fido. Here’s what happened:

1. I initiated the number porting process and entered the IMEI number of my Virgin SIM as requested.
2. I confirmed the transfer by replying "YES" to the text message from Virgin.
3. However, on the transfer status page, it immediately showed "Fallout" with the following error message:
   "The electronic serial number (ESN) or the mobile equipment identifier (MEID) is incorrect. Please verify these numbers."

The issue is that the IMEI number I entered is correct, but the error message doesn’t mention anything about the IMEI. Instead, it refers to ESN/MEID, which I’m not familiar with in this context.

Could you please help me to resubmit a transfer request as I don’t see any option to resubmit a transfer request online, and I don’t have access to phone support at the moment.

I’d appreciate your prompt assistance as I’d like to get this resolved as soon as possible.

Thank you!
BZ

[Cawtau]

Hello Bellchu,

  Sorry to hear you are having issues porting your services. However, you should note the forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts nor would we be in any position to assist with resubmitting a port request.

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@bellchu wrote:

...However, on the transfer status page, it immediately showed "Fallout" with the following error message:

1. "The electronic serial number (ESN) or the mobile equipment identifier (MEID) is incorrect. Please verify these numbers."...

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  I do not know why that particular statement was provided as the error message. As far as I am aware, neither the ESN nor MEID are used with GSM providers (see here). I don't think any Canadian provider operates a CDMA network anymore (see here).
 

  That said, I'm not sure the information you provided was correct.

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@bellchu wrote:

...

1. I initiated the number porting process and entered the IMEI number of my Virgin SIM as requested...

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  The IMEI number is an identifier of the phone, not the SIM card number. You can find the IMEI number using these methods.

    As mentioned, we would not be in any position to resubmit a port request, if you want someone to assist you with your issue, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers