Data usage Fido Calculation is more than what my phone tracks.

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I'm a Participant Level 1 Sepidehsanaz
I'm a Participant Level 1

Data usage Fido Calculation is more than what my phone tracks.

Hi,

I have received a notification regarding my over-limit data Usage asking me to get extra coverage or accept the extra charge.

I have 10 GB of data on my plan and normally use about 3 GB of it. I have set up my phone to track my data usage. My phone shows about 7 GB of data used and Fido app shows over 10 GB . I am wondering if anyone here had the same issue and how can I prove it? My phone tracks my Data from July1-31 and it is the same period for Fido app. So what should I do? 

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Re: Data usage Fido Calculation is more than what my phone tracks.

Hey @Sepidehsanaz!

 

It is possible that the data usage in the phone settings and the Fido app are a little different however the difference of over 3GB you mention is quite significant and shouldn't be the case.

 

Can you double-check your Fido bill to make sure what the bill cycle is? It may not start on the 1st and this can be the cause of the discrepancy.

 

 



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