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Fido payment promotion program || Fido financed device confusions

I'm a participant level 1
I'm a participant level 1


I bought my iPhone 13 in November 2022 through Fido's payment program. After payment program promotions, my plan costs $3, and my phone charges are $40 per month, making a total bill of $43 per month. The contract is upto 24 months. Now, I want to upgrade to the iPhone 15 Pro. Can someone explain if I'll keep the same payment benefits, maintain my $3 plan, pay off the remaining balance for my iPhone 13, and cover the monthly cost for the new iPhone 15 Pro? Can someone help me understand this?


Senior MVP Senior MVP
Senior MVP

Hello Tony7474,


  Welcome to the community!


  Firstly, you should note that this is the community forum and not intended as a venue for customer services. We don't have access to customers' accounts so we would not be able to verify the details of your promotions . Without knowing the particulars of your Payment Program agreement and plan, we would not be able to offer a definitive explanation.


  I am not aware of any Fido plan which costs $3. To me, it sounds like you may have received some bill credits as a part of a promotion when you financed your phone. Many of Fido device offers were after bill credit. The monthly cost of the phone remained the same but customers were getting a credit on their bill to offset the cost of the phone. Since the credits were applied to the bill, that could account for your monthly fees only being $3.


  So the bill credit indirectly contributed to the balance of the phone. As long as you remained with the contract, the cost of the phone would be offset by the bill credit. However, if you end the contract prematurely (ie enter new agreement), you would be required to pay the balance of the device plus taxes. It would be important to note that the remaining bill credits would no longer apply so the remaining balance would be ($40 + bill credit) x remaining months.


  On the other hand, if you kept your contract to completion, your phone would be paid off. You would no longer have a monthly financing cost. You would also no longer receive that bill credit.


  As mentioned, if you entered a new agreement for the iPhone 15 Pro, you would be required to pay the remaining device balance of your current contract. Whether you receive any credits on your account with the new agreement would depend on the current Fido offers.


   If you wish to discuss your situation and options, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.


Hope this helps 😀