General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

outage-cover.jpg

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png

Can I get a refund for my negative bill?

Hello, can someone please help me here, I have left Canada permanently and have been sent a bill for minus $21, since I left in the middle of a billing cycle. Can I get this money refunded? Thanks. 

pravski by I'm a Participant Level 1
  • 263 Views
  • 1 replies
  • 0 likes

Resolved! Do I need a plan to receive text messages overseas?

Hi, some help here please. I saw on community boards here that we can receive text messages with Fido overseas. But the problem is I´m traveling for more than 2 months. Do I need a monthly plan to receive text messages, or can I just be on a pre-paid...

MauricioMP by I'm a Participant Level 1
  • 2484 Views
  • 3 replies
  • 0 likes

Error 2 message

HelloI've been getting an error 2 message on and off all day today with text messages. Then phone also doesn't accept or make calls either. 

Careneig by I'm a Participant Level 1
  • 790 Views
  • 2 replies
  • 0 likes

This is how Fido makes customers happy!!

I had an offer in my account to upgrade my cellphone and I was supposed to receive it with in 5 business days, but after 2 weeks waiting they informed me they have cancelled my order without even telling me!!! After hours and hours following ups, fin...

MehrdadAZ by I'm a Participant Level 1
  • 337 Views
  • 1 replies
  • 0 likes