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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23544 Views
  • 0 replies
  • 8 likes

Complaint regarding follow-up and service at Fido E-Solutions

To who is may concern, I am writing to express my dissatisfaction with the service provided by your Specialist, Jobanpreet, on March 7th, 2023, and would like to bring to your attention the inconvenience caused to me due to the delay in addressing my...

WYL by I'm a participant level 2
  • 509 Views
  • 2 replies
  • 1 likes

Resolved! Victim of fraud!!

Hi,   I have been a recent victim of fraud where someone was able to access my account and approve themselves as an authorized user. They then proceeded to upgrade my phone and take it for themselves, as well as sign me on to a contract (from being a...

dijo_65 by I'm a participant level 2
  • 31510 Views
  • 39 replies
  • 1 likes

Resolved! How to reset fido voice mail access code. UPDATE!

How to reset fido voice mail access code. This thing doesn't work.Alternatively, you can use our self-serve menu by dialling 6-1-1 from your Fido phone or by dialling 1-888-481-3436 from any other phone:Press "1" to use the self-serve menu.Press "3" ...

MaxBill by I'm a participant level 3
  • 22178 Views
  • 6 replies
  • 1 likes

Payment with canadian prepaid credit card

Credit department agent claimed Fido does not accept any prepaid Mastercard cards, and abruptly ended conversation without helping, after being mentioned that official Fido website stated that "All Canadian prepaid cards are accepted, except: Prepaid...

deoliveirap by I'm a participant level 1
  • 388 Views
  • 1 replies
  • 0 likes

Resolved! Fine and dandy, gotta say, glad i'm with fido!

I just feel really happy to be with a company that is fido, than other providers and the way I was treated.Thru all that's being said and being done, my hat is raised to management of fido, because I had a hard month last thing I wanted was loosing m...