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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Change in Billing

Hi I am in 2 year plan with Fido. I was under the impression that the discount provided on my plan is for 2 years of contract but Fido increased the charges back to normal plan amount. Under any contract, the amount stays same. Please let me know whe...

chchandrika by I'm a Participant Level 1
  • 180 Views
  • 1 replies
  • 0 likes

Live chat queue about pathetic and waste of time

I was in the queue for live a chat agent for about 55mins. After i got my turn, the agent then asked me to fill out a form for verification. I filled the form but the agent took about 20 mins to verify and in then end told me there is issue going on ...

07altafm2 by I'm a Participant Level 1
  • 153 Views
  • 1 replies
  • 0 likes

Resolved! Appels et texto sans données

Forfait appels et texto illimités avt...et dans leur forfait il y a imagerie et vidéo . Comment envoyer photos et vidéos si je ne paye pas de données car il y a un message qui me dit d'activer tout ça avant de pouvoir envoyer une photo...Alors faut p...

Lili24 by I'm a Participant Level 1
  • 182 Views
  • 1 replies
  • 0 likes

I think i ordered 2 devices by accident

So I was trying to add an iPad as an extra line to my plan and the website kept loading and didn't load properly when I refreshed it sent me back to the beginning and I went through and ordered it. I'm worried I accidently ordered 2 I haven't gotten ...

Ewok_girl by I'm a Participant Level 3
  • 586 Views
  • 6 replies
  • 0 likes

I am terribly disappointed in FIDO

I have been a long time Fido customer going back almost 5 years. In early Feb 2021 I decided to switch carriers after I noticed that Fido's customer service was starting to wane. I found the customer service people to be careless and always promising...

Al030621 by I'm a Participant Level 1
  • 209 Views
  • 1 replies
  • 0 likes