General Support
Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Resolved! Why so many spoof calls on my new phone ?

I am getting constant daily fake calls from numbers spoofed on the fido network.  All from the area code (289).  All similar to my phone number/  " hello this is Linda Davis ...." all are fraudulent attempts to extort money or information.  Why does ...

Can't find how to escalate an issue with the plans

I am very dissatisfied because the customer service representative has no added value as it just repeats what is written in the website. I have 4 mobile lines with my Fido account and I keep receiving offers for 30 GB for 60 $ but 1 of my line has al...

sibelkose by I'm a Participant Level 3
  • 9 replies

Combative and rude loyalty/retention agent

I don't normally post... I guess when your treated wrong, the right thing to do is to speak up. I tried to speak up to an agent that refused to listen to me.within 10 minutes of starting a conversation, it felt like talking to a wall.  I would ask a ...

Nolan16 by I'm a Participant Level 1
  • 1 replies