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eSIM Card not recognized by my iphone

jpang1
I'm a Participant Level 1
I'm a Participant Level 1

Hey Fido Community, 

Lost my previous phone which had my SIM card in it, so I suspended my Fido service.  
Contacted Fido and they charged me 10 bucks for a new SIM card. 
Received the replacement SIM card and reactivated my Fido service. 

Fido sent me an eSIM card instead of a replacement SIM card and it doesn't work with my replacement phone (iphone 13 Pro Max, ios 15.1). I've tried everything short of going into a Fido store. 

1) Tried to Scan QR Code - "Unable to Complete Cellular Plan Change"
2) Tried Manually Enter eSIM details - Required code / SM-DP+ Address did not come with the eSIM card. 
3) Tried Reactivating Fido Service - "Please restart device to complete reactivation". The device that is lost. 
4) Tried to Update SIM card via My Account online - "Enter old SIM card number". The SIM card that is lost. 
5) Tried Asking Jack - closed

And I'm short 10 bucks with an eSIM card I didn't ask for that doesn't work. 

Has anyone else experienced this and resolved it, or do I just have bad luck?

1 REPLY 1

EFTC
I'm Qualified Level 1
I'm Qualified Level 1

Is your phone connected to Wifi when you are setting up the e-sim?  The iphone needs to be connected to Wifi in order to register the e-sim.