General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 23585 Views
  • 0 replies
  • 8 likes

Wrong account holder in profile

 I was the Rogers account holder for both a mobile and home accounts. When my ex and I split in 2018 I transferred the home account to him. Everything seemed fine until I switched my mobile plan to Fido at the end of this January. Now the accounts ar...

tlktlk by I'm a contributor level 1
  • 2484 Views
  • 13 replies
  • 0 likes

Wifi calling emergency address?

 Hi everyone, I am getting a weird message saying that I need to contact Fido to update my emergency address when I  turn on Wi-Fi calling (which is working fine)... Yet when I reach out to Fido support I get suggested to change my billing address (s...

88CFBDAD-EFC3-4C9A-B632-49633787749B.png
Moz by I'm a participant level 3
  • 564 Views
  • 1 replies
  • 0 likes