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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24039 Views
  • 0 replies
  • 8 likes

If what Fido has is customer service, its disgraceful.

I called the other day to add two lines to my existing line. I came up with an agent that is just sitting there to get paid. He kept putting me on hold and hold. In the background, I could hear them talk and laugh in a different language. Clearly sho...

ssb1963 by I'm a participant level 2
  • 1558 Views
  • 3 replies
  • 2 likes

Out dated Carrier services

I don't understand why you are the child company of Rogers and now affiliated with Shaw which both have 5G networks but somehow Fido customers have no access to this.Secondly I have to pay roam like home charges and travel the world that in some area...

MrTopic by I'm a participant level 3
  • 677 Views
  • 1 replies
  • 0 likes

Resolved! Change number of rings before voicemail

I googled how to change the number of rings before voicemail kicked in and entered the code I found (**61*321**20#) and it said the change ("MMI code started - call forwarding when no reply registration was successful") but it still rings the same nu...

Marilyngris by I'm a participant level 1
  • 4747 Views
  • 4 replies
  • 0 likes