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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23733 Views
  • 0 replies
  • 8 likes

How do you get issues escalated?

I have a sinking feeling, seeing all these posts about people trying to get charges reversed . . . I've had a fiasco with a new phone. I returned it almost immediately (story for another post), got an email confirmation on May 1 that it had been rece...

AngelaO79 by I'm a participant level 1
  • 359 Views
  • 1 replies
  • 0 likes

Charged Fido Roam while inside Canada

I travelled to Vancouver Island between May 8-10 and when I received this month's bill, I got charged with 3 days of Fido Roam, how can I get the charges waived as I have not travelled outside Canada and I have never received text messages about I am...

bingbai by I'm a participant level 3
  • 401 Views
  • 1 replies
  • 0 likes