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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23494 Views
  • 0 replies
  • 8 likes

Customer service and communications issues

I have had the absolutely most appalling customer service experiences with Fido. I've received completely unclear, poorly crafted emails, about roaming. I was kept on the phone with a customer service agent for over three hours, while she repeatedly ...

Empire459 by I'm a participant level 1
  • 288 Views
  • 1 replies
  • 0 likes

fido costumer services getting worst and no respect

hello, I am costumer of Fido more than 10 years and always telling people fido is the best, but now they don't respect anybody.My screen phone broken I made an order for a phone z fold 3g, when I asked when I will receive it they said it will take mo...

dijam by I'm a participant level 1
  • 507 Views
  • 1 replies
  • 0 likes

Resolved! Payment issues

I have some problems with my bill it's showing due but i pay already 3 days ago. It's deduct form my bank account. But still not credit in my fido bill. Fido care not answer what should i will do.?

Sompal by I'm a participant level 1
  • 476 Views
  • 2 replies
  • 0 likes

Resolved! can only make phone calls with fido 25g data plan

I was away from Canada for the past 3 years and changed my fido plan to phone calls only. After I came back to Canada again, I upgraded to 25g data plan immediately and called fido to make sure there is no block for my account. However, there is stil...

tifuhmark by I'm a participant level 2
  • 974 Views
  • 4 replies
  • 0 likes