General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24077 Views
  • 0 replies
  • 8 likes

Order not arrived at store

I made an order for a new device. Fido says "Order is awaiting store confirmation". The store from where I am supposed to pick up says "we haven't received such an order".  Both sides expect me (their customer) to resolve the deadlock.  Anyone here w...

1fidouser by I'm a participant level 1
  • 755 Views
  • 1 replies
  • 0 likes

Poor Customer service!

I have been a FIDO customer for close to ten years. Two days ago I contacted FIDO's impersonal  customer service and arranged for a "call back" Ttonight at 7:00 I recieved a text from FIDO at 6:30pm reminding me of the call back and telling me that I...

malcar by I'm a participant level 1
  • 627 Views
  • 1 replies
  • 0 likes

Resolved! Didn't receive Refer a Friend credit

Hi,I referred my friend last December, and when I contacted the Fido team about the credit on April 2023, they told me that it is under investigation, and till now no response. How can I avail myself of this credit? Can someone help?

leeyus by I'm a participant level 2
  • 2466 Views
  • 6 replies
  • 1 likes

Setup Service Fee

Does Fido still charge the setup fee if you port your number or only a partial charge for the amount of plane you've used. Already regretting switching from bell. A 60 dollar fee on a 40 dollar plan that I wasn't even informed about.

Pissed_off_ by I'm a participant level 3
  • 533 Views
  • 1 replies
  • 0 likes