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Inability to complete phone upgrade on website

I'm a participant level 1
I'm a participant level 1

Anybody else having trouble upgrading their phone on the website? I've been trying for two weeks and it keeps crashing right after I pick the plan, saying "something when wrong, try again in a few minutes". I called, and the operator told me there was too much traffic and to wait until the new iphone was in the stores before trying again. That was last week, and I'm still getting the same error message. Do I need to wait a month?

Thank you!


- M.


Former Moderator
Former Moderator

Hi there @hansmark


Nothing should be preventing you from ordering a device online. 


Have you tried clearing your browser's cache?