OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here. Fido XTRA's Cocoa Kits Contest (February 23 - March...
Refer a friend and each get one month free!
Save together with the Fido Refer a Friend Program. You’ll both get one month free...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Fido Setup service fee
So yesterday I went into a Rogers store and decided to switch both my mobile service and internet service over to Rogers. While doing the paperwork the sales rep told me that he couldn't access the connection fee ($50) waive option on the system so t...
Resolved! Upgrade Pending
I placed an order to upgrade my phone. When I attempt to "repurchase" I get the message that the update is under process / pending,but I have not received any e-mail confirmation of this purchase so far.
Resolved! Late Fee
My January bill has a carry over balance from December and was then charged a late fee this I get and thus paid January bill with the carry over balance before due date. Now February bill is out and I still have a late fee, how did this come to be? I...
Resolved! Bills to pay from the UK
Pretty much summed up in the title. I'm in the UK at present, and have a bill to pay, but neither the mobile app, nor the website portal work at the moment. I'm not able to even log in to see my bills to make payment, and certainly not willing to spe...
Resolved! Live Chat
Where is the live chat button. Your site changes and what was previously an answer from you guys its not there anymore. It appears this is quiet the problem, why is it so hidden? I've spent over an hr looking. THIS IS CRAZY.PLEASE POST A CORRECT LINK...
