General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...


I tried port in my old number to Fido, but lost it

I tried porting my old phone number from freedom. Freedom sent me port out sms , i replied Yes to it . I don't know what happened on Fido side , now freedom mobile says phone number is already ported out to fido . But it's been like five days but i s...

Ram0s by I'm a Participant Level 2
  • 5 replies

Poor customer service !!!

I have been a Fido's customer for over 20 years and I never got worse customer service in my life. This is my last attempt to get my issue resolved before I just move to another company. The customer loyalty department was very unhelpful and did not ...

jelias by I'm a Participant Level 1
  • 1 replies

No credit for activation fee

So yesterday I went to fido store to ask for the plans. Guy at the store told me if I get the connection online there is no activation fee. Also he told me if I get the connection now at store I have to pay 45$ and I can call fido coustumer service t...

Resolved! New phone after losing mine

I lost my phone couple days ago, just received my new cell phone today and I am not able to activate my new Sim card, I can only use my phone trough the wifi. How can I fix it ? Thank you very Michel. Helene

Helene197688 by I'm a Participant Level 2
  • 2 replies