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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Time to Leave Fido~ 6 years of poor service! Very bad Customer Service!
Since the day I first became a part of the Fido family upon my arrival in Canada, I held onto my loyalty through thick and thin. Despite encountering numerous challenges along the way, I was determined not to go through the hassle of switching to ano...
Fido port number nightmare
My partner wanted to move from Rogers to Fido under my account. Instead of adding my partners new plan and phone number as a second line, Fido rep simply removed my phone number and existing plan/,contract and replaced it with my partners number. Now...
Change User Name
Hi,Could you please help me change my username?Thank you!
Customer service down
My data is fine but I can’t get any customer support. They say due to technical difficulties no one can take my call now. Ask Jack is down too. And I can’t complete an upgrade. What’s going on???
Cancelled Account by Porting on next Day of bill cycle, still charged one month full and support is keep me circling
Hello All, My bill for last month was paid full ending 22nd Nov 2023, and Cancelled services on 23rd due to porting out with better deals.Fido now charged me full next month bill from 23Nov to 22 Dec which I am not using except one Day use, though my...
