General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


very bad experience being a new comer in the country

I came to Canada 4 months back . My friend here suggested me to take fido as a new connection.i have two numbers registered with fido. i had started an add on package of $5 (international calling) on one of the number to call my home town back for wh...


I ordered a phone online via ask jack. I was offered a couple discounts and deals. My credit card was charged. Three days later I have yet to receive any confirmation. I then call and a rep confirmed my account wasn't validated. However I validated i...

Resolved! Cancelled Account. Awaiting refund for 3 months

My refund is due since October. They said I will get the refund in November. In November they said I will get it in Dec. In Dec the rep said it was sent on November to my preauthorized credit card so check with the bank. I checked my statement never ...

Resolved! Device charges- incorrect bill??

Anyone else in the same boat? So I got this iPhone 11 at the mobile shop (superstore) during Black Friday (45$/mo plan for 50G, iPhone 11 free on a 2 year contract), and on my first bill, it shows an additional $32.62 as "monthly device payment". I w...

sprinkles by I'm a participant level 1
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