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How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Want to file a complaint with a live chat agent
I had a really frustrating experience with one of your team members while trying to change my plan. A few things really bothered me:1. The person I talked to made this comment, "You have $X per month, right?" It felt like they were making a dig at my...
Resolved! Fido didn’t admit they sent me this email
Right after I switched to another provider last week, I got this email from Fido. I believe it's from Fido, not because I only gave this email address to my bank and service providers, but also it's from Fido@e.Fido.caThen I kept getting phone calls ...
Cancelling new lines
I activated two lines today before 5PM and realized they had given me a different plan than what I had asked for. I returned a few hours later and they told me that I'll have to start two new lines under the plan I want and I will need to cancel the ...
Resolved! Acct member not voicemail.
Got my wife on my same acct my voicemail works but not hers,is saying her number is not valid? Her plan also includes voice mail,I've followed all the procedures :press 1 and blah blah nothing happens,still telling me her number isn't valid? Don't te...
Unable to make voicemail on prepaid plan
Hi I'm having issues with setting up voicemail. I previously had a monthly plan with Fido and switched to prepaid.https://forums.fido.ca/t5/Phones-and-Devices/Setting-up-Voice-Mail/m-p/165637#M43771 This person seems to be having a similar issue as ...
