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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24007 Views
  • 0 replies
  • 8 likes

Promised discount was not applied on bill

I received a call from Fido winback team and was offered a plan for two line that sounds interesting to me and I agree to switch my provider. I later call customer care and they verified that plan details are added in the notes and I will get the dis...

Worst experience

I have been trying to contact the Fido customer service for months. Never been able to talk to a human being. You don't even have an email address and have not responded to my messages on Facebook or Twitter. I was charged 110 dollars for two consecu...

Afaan by I'm a participant level 1
  • 652 Views
  • 1 replies
  • 0 likes

Change Plan from Postpaid to Prepaid

Hello,I recently moved back to my home country for few months and want to change my plan from postpaid to prepaid because its getting costly for me since I don't have any use for it right now.I don't wish to cancel the fido services completely either...