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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Help me to understand tax formation

Hello everyone!Happy new year I recently bought iPhone and fido sim card together from Ontario province and am living in Alberta. I have received the first bill which includes the amount of the device and my plan with 13% tax as per Ontario taxation ...

mp29 by I'm a Participant Level 1
  • 285 Views
  • 1 replies
  • 0 likes

Resolved! How to reset fido voice mail access code. UPDATE!

How to reset fido voice mail access code. This thing doesn't work.Alternatively, you can use our self-serve menu by dialling 6-1-1 from your Fido phone or by dialling 1-888-481-3436 from any other phone:Press "1" to use the self-serve menu.Press "3" ...

MaxBill by I'm a Participant Level 1
  • 13878 Views
  • 4 replies
  • 1 likes

Validation team

I've been trying to teach the validation team for 2 days...I've spent over 5 hours on hold. This is completely UNACCEPTABLE. In order to upgrade my phone I need to speak to them first and the agent told me she can't promise the same deal will be acti...

KathyRosi by I'm a Participant Level 1
  • 485 Views
  • 1 replies
  • 0 likes

Getting charged full price for phone upgrade ?!

I upgraded a phone during the black friday deals which was $17/month after a bill credit ( instead of $41/month ). I am looking at the bill and I am being charged the full price. I can't get in touch with anyone like last time something happened. Not...

agentwall by I'm a Participant Level 2
  • 422 Views
  • 4 replies
  • 0 likes

Boxing Day and processing time.

I decided to upgrade my iPhone from the XR to the XS max. On boxing day the phone was selling for $1.00/month and I thought it was great. Therefore I decided to upgrade it. So, I waited to get a confirmation about my pending upgrade then I see they a...

MARIA2109 by I'm a Participant Level 3
  • 504 Views
  • 1 replies
  • 1 likes