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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details. Last...
Fido XTRA contest winners 2022
For a list of 2021 winners, click here. Fido XTRA’s Athleta Contest (December 30, 2021 -...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...
Resolved! Call logs not on phone bill
I am having a problem with my calls not showing up on my monthly bill via PDF. The calls have not been showing for months and I don't know why. It shows everything else expect for my call logs
Resolved! Fraudulent Third Party Charges Bango
Yesterday I received last month bill,With $89.79 third party charges from Bango, for services that I never used, bought or authorized.The charges are made to Google, and the SIM card has been in an iPhone since we moved few months ago to Fido (which ...
Unable to receive inbound calls
I've recently switched to Fido for my mobile services about 1 month ago and since then I have been unable to receive any inbound calls. Anyone that tries to call me says they are unable to hear a ringtone and it goes straight to voicemail. I've tried...
AGENT OFFERED ME WRONG INFORMATION TO MAKE SALE
Hi there, I have to complain about the agent from customer solutions who gave me the wrong information about the $15 discount on iPhone 12 pro. He gave me a discount, but when I reach them back after reading the email. They said they can do nothing a...
how do I combine internet and mobile accounts?
I have a fido internet account.I tried to buy a cell phone online but it wouldn't add to my account.I went into a Fido store and the customer service rep told me I couldn't combine the two accounts, therefore, I didn't get the $45 set up fee waived. ...
