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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Resolved! Call logs not on phone bill

I am having a problem with my calls not showing up on my monthly bill via PDF. The calls have not been showing for months and I don't know why. It shows everything else expect for my call logs

ajpalhad by I'm a Participant Level 1
  • 227 Views
  • 1 replies
  • 0 likes

Resolved! Fraudulent Third Party Charges Bango

Yesterday I received last month bill,With $89.79 third party charges from Bango, for services that I never used, bought or authorized.The charges are made to Google, and the SIM card has been in an iPhone since we moved few months ago to Fido (which ...

A_Abraham by I'm a Contributor Level 1
  • 2032 Views
  • 28 replies
  • 1 likes

Unable to receive inbound calls

I've recently switched to Fido for my mobile services about 1 month ago and since then I have been unable to receive any inbound calls. Anyone that tries to call me says they are unable to hear a ringtone and it goes straight to voicemail. I've tried...

InderSinger by I'm a Participant Level 3
  • 531 Views
  • 7 replies
  • 0 likes

AGENT OFFERED ME WRONG INFORMATION TO MAKE SALE

Hi there, I have to complain about the agent from customer solutions who gave me the wrong information about the $15 discount on iPhone 12 pro. He gave me a discount, but when I reach them back after reading the email. They said they can do nothing a...

how do I combine internet and mobile accounts?

I have a fido internet account.I tried to buy a cell phone online but it wouldn't add to my account.I went into a Fido store and the customer service rep told me I couldn't combine the two accounts, therefore, I didn't get the $45 set up fee waived. ...

jack40 by I'm a Participant Level 2
  • 300 Views
  • 3 replies
  • 0 likes