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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2022
For a list of 2021 winners, click here.  One year Fido service contest (May 2022) Click here First NameLast...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Complaint about billing after accepting phone offer
Last month I call fido customer service and ask to upgrade my phone, She offer me a pre certifide s9 for Monthly payment of $10. because it was an early upgrade so she said I am a loyal customer and i have an offer that if i upgrade my phone earlier ...
Resolved! Existing plans vs new better plans for existing Customers.
existing customers who are paying old rate plans shouldn't be switched automatically to new offer with plans and deals which are much better than existing plan? ive been paying $30 on one plan and $20 on another plan extra for the past 7 months but I...
lack of customer service
I have ordered a Fido service by phone. Fido sent me an emailed confirmation of my order but there is a mistake. Tried to call Fido to correct the mistake. Fido agent commented that the mistake would be corrected with the new line to be activated ...
Extremely shocked by the lack of transparency in customer service
Note: If you had an additional phone line 5$ credit applied to your account, and it was removed after a plan upgrade. Please contact support ASAP and try to get it back. This is an unfair treatement of Fido's customers, and outright scammy behavior. ...
Resolved! Changing delivery method
I just spent an hour writing a post that got an authentication error when I tried to post it. I am so close to cancelling my order, my account and even my Fido credit card because I am so frustrated.. Long story short I want to change my delivery m...
