Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Temporary Suspension
What services exactly are included / not included in the temporary suspension. i.e. are services like incoming calls, text, and voicemail left active to be billed to your account when you have a temporary suspension? If not, what services are include...
Does anyone have a contact number for an actual person?
Hello, i have been having problems with our account since January 2022We've spent over 30 hours on the phone with Fido since then We upgraded our plans in March 2023 and they screwed up the billingWe have been waiting since March for them to correct ...
WIFI calling registration - I get an error when entering 911 address
Hello, I've been trying to register for WIFI calling for the last couple of days. I entered the address correctly, but still getting an error.
Iphone 15 pro Pre order
Hi everyone! My name is Berfu Emre and i pre ordered Iphone 15 pro with new sim card since my current provider is Freedom. It's been 3 weeks or so , and i have not received any updates regarding the order. I have decided to cancel my order and called...
not able to reached business customer support
Hi Fido Bussiness support, I am not sure if you are aware of the fact that your bussiness clients are unable to to get support? everytime i call i end up redirectred 4-5 times and go nowhere!!! you call center rouring process really sucks.... very fr...
