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How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Credit balance on final bill
I have a negative balance on my final bill after closing account, should I not get a refund? It was pre-authorized payment.
Multiple issues with adding lines
I am an existing Fido customer. I had my own plan and called in to inquire about adding two lines for my brother and dad for the black friday deal 30gb/$34. I asked the rep if my plan could also be changed to this, which they agreed. They also then t...
How to officially make a cancellation request?
Hi, I've just received my sim couple of days ago. I did not activated it yet. Now I need to cancel the contract.How to send a cancellation request to Fido?
Is there a long distance charge from Canada while roaming?
I am currently roaming in Hawaii and using Fido Roam. I have a client in Vancouver that refuses to call me because he claims that if he calls me when i am roaming in Hawaii, he will receive a long distance charge on his Fido bill. He says that this h...
Resolved! Fido giving new customers better deals than loyal customers?
I have been with fido for more than 3 years but I see that they offer new customers plans with more data but lower rates. I am wondering why I am not able to get that same plan when I go into change plan in my account. Fido messages me time to time t...
