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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Receiving 2 factor authentication SMS in Japan
Hello, I'm currently in Japan carrying my Fido post paid phone, i'm not able to receive any SMS authentication text when i try to do Canadian bank online banking. Do I need to enable roaming for the SMS receiving to work? I don't need to use data b...
One time fee
Such a disappointment that FIDO needs to charge old customers amount to $60 when we just renewed our plan to them. It's so confusing cause they are not activating or setting up a new number. I should've listen to my friend to convert to other telco. ...
Roaming
I am out of Canada but receiving calls from Canada, but I didn't tel fido to activate roaming, what should I do? and I didn't receive phone calls from Canada then also I will be charge for the roaming?
Beyond frustrated
I’ve never seen a company mismanage a customer trying to give them MORE business the way Fido has. I’m now exploring switching to its competition.We ordered a new phone October 9 (accepting the 24-month commitment that is part of it.)Here’s what’s ...
Frustration customer service experience
Hello! I have been with Fido since 2008 until 2020. Where I switched over to Telus (Worst Decision Ever). End of September of 2023 I received a phone call from the Win Back team offering me 30 GB for 30 Dollars! What an offer!! I took it I was glad ...
