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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Complain
I ordered new devices 3 times. All were canceled without any information about that. I suppose to contact with specialist every time. Charged money come on my Fido account, not on my credit card. But they charged from CC, so money suppose to refund o...
I cannot access details on any of my texting activity that supposedly reduced my balance
Fido reduces our balance but denies us access to see where or how much texting we had done to explain the drop in the balance. This seems to be a very unfair market practice as it then leads to the impression that you are reducing our balances witho...
Resolved! I paid the bills but my balance was not cleared.
I don’t know why, but when I checked it yesterday, it also showed zero, and today it suddenly sent me a notice asking me to pay.
Resolved! Fido roaming within Canada
I will be driving through some areas on the east coast where Rogers/Fido does not have coverage (as per their coverage map). Will my Fido phone switch over to Bell (that does have coverage) in these areas and will there be any roaming charges if so?
eSIM Card not recognized by my iphone
Hey Fido Community, Lost my previous phone which had my SIM card in it, so I suspended my Fido service. Contacted Fido and they charged me 10 bucks for a new SIM card. Received the replacement SIM card and reactivated my Fido service. Fido sent me a...
