General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png

Not receiving texts from only one contact

Hello,To start with I have updated and restarted my Samsung A50 at least 15 to 20 times since this issue as started (yesterday). My texts are being sent and received by all whom I have been in contact with, so far, except one contact, my daughter. Sh...

Suzie-Q by I'm a participant level 2
  • 578 Views
  • 3 replies
  • 0 likes

Resolved! Lost my sim card.

hi i have traverlled outisde of the country to untied staes and ive lost my phone. i need a new sim card sent to me as soon as possible as i have been trying to contact fido over the phone all day with out any luck and nobody has answered my call

gdhesi by I'm a participant level 1
  • 32853 Views
  • 8 replies
  • 3 likes

Resolved! Monthly increase in my service

So I received my bill for service which has been 55.00 for the last 5 years or so.  Its what was offered to me and I've never changed it as I don't need to.  I've never received notification that my monthly cost was going up, but I received my bill f...

feDDUP by I'm a participant level 3
  • 555 Views
  • 1 replies
  • 0 likes

No time for ROGERS learning curve

It seems like the old tactics are still around. Back in the day, when things were less automated, they would overcharge your credit card, and then expect you to be a customer until YOUR usage used up their mistake. Well now I find myself with a simil...

BarKing by I'm a participant level 1
  • 284 Views
  • 1 replies
  • 0 likes

Does Fido Roam with a Talk & Text plan include Data?

My son's plan is only "Talk & Text" (no data), and it includes Fido Roam.  This page https://www.fido.ca/mobility/roaming lists only one price per day for Fido Roam ($12), and says it includes Minutes, Text, and Data.  Does this mean my son will have...

jaegen by I'm a participant level 1
  • 266 Views
  • 1 replies
  • 0 likes