WiFi calling and Xplorenet satellite - Fido - 204372

FR

-iPhone 13, uptodate ios

-wifi calling turned on

-xlpornet satellite internet

Attempt a WiFi call, it fails immediately with 'No network connection' .. but can surf, read emails, watch Netflix's, so internet appears ok

Try again and again, finally it goes through, 1 ring, then 'call failed'

Googled for help, it suggested changing dns to 8.8.8.8, but alas, it didn't help 😞

My spouses iPhone on a different carrier works fine.

Can anyone provide help? TIA

2 REPLIES 2

Whatever you do, do NOT contact them by chat.

You will have the hardest time getting understood, and they will likely try to shut you off by asking the same questions over and over again. You are better calling them directly, you will get better service.

Please check the following thread: https://forums.fido.ca/t5/General-Support/WIfi-Calling-keeps-disconnecting-and-reconnecting-FIDO-sup...

We have been having issues for almost a week now, went through all the possible troubleshooting, to no avail. There is a clear pattern on our end, not sure if it will help you, but it's worth looking at.

Hey there @Neilharrington and welcome to the Community!

To get support with your situation, don't hesitate to reach us out through our offical servicing channels here.

In the meantime, you can follow this link for additional information regarding WI-Fi calling:

https://www.fido.ca/support/mobility/wi-fi-calling#what-if-i-am-having-trouble-activating-the-wi-fi-...

Hope that helps!