Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Seems like a scam and useless customer service
"sorry there's nothing I can do for you." After I asked why I got charged for international call I made through whatsapp which are free voice calls. I made the same call for 7y and not sure why got charged this time and the customer can't even explai...
WIfi Calling keeps disconnecting and reconnecting - FIDO support has been no help
Hi there,We have been having issues for the past 24h+ where the wifi-calling, on our FIDO bought devices, has been going off and on randomly. The service has been working for 2.5 years + without any issues, and suddenly started acting up yesterday. ...
FIDO charged me hidden charges
Hi there, I am living in the UK for one year and I called FIDO on Sep 6, 2023 to cancel my post paid and switch to prepaid so I could keep my phone number and use it whenever I come back to Canada (holidays, etc). Many issues occurred from this. 1) M...
YouTube region problem
When I share Internet from my mobile device to another mobile device, The another mobile device try to use YouTube app and appears a message in YouTube that the "region is not available". But when this another device use WiFi from other connection th...
Resolved! HELP, I HAVE LOST MY SIM CARD!
I have recently come to my home country and my phone got stolen, I will be returning to Canada shortly. Is it possible to get a new SIM Card with my old Number back ? I have a lot in that number. Please help me regarding this!
