I was charged an additional $50 in the latest bill for international calls. Upon joining Fido in September, I was assured of 1000 free international minutes per month for 24 months. Despite switching to another offer last month, as confirmed by email, the mid-November charge contradicts the agreed-upon activation date. The email clearly states the end date as Dec 04, allowing calls in November. I request a thorough review and adjustment of the charges but failed. DO NOT CHOOSE FIDO 快跑
Hello @lu98,
Everything under the Removed section was removed when you did the change the email confirms that and the details of what was removed including the existing start and end date for those specific add-ons and discounts. If you did not make any changes it would have ended on Dec-04 but it is now removed.
