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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24064 Views
  • 0 replies
  • 8 likes

Resolved! Lost phone

My daughter recently had her phone stolen so I went to replace it.  My daughters phone is on my account.   When I went to get the new phone the rep said I should upgrade my phone because the cost was less to upgrade mine but that my daughter could us...

Jules73 by I'm a participant level 1
  • 2070 Views
  • 4 replies
  • 0 likes

eSIM availability on my Fido portal?

I will start off first apologizing because this forum is anything but intuitive and user friendly.  Perhaps my question has already been answered or is buried somewhere? I understand that we can download an eSIM for our devices from our Fido account ...

Confusedhere by I'm a contributor level 3
  • 7175 Views
  • 12 replies
  • 0 likes

How to block spam phone numbers on a basic phone?

Hello.I am using a basic feature flip-phone phone.And I receive spam calls and spam text messages.Is there aby way to block spam phone numbers on a basic phone?I dont have such option on the phone itself unfortunately. Thanks.

slishnevsky by I'm a participant level 3
  • 1232 Views
  • 3 replies
  • 0 likes

Unfair Bill

So I just got billed $378.16 for making international calls to Pakistan, although my plan includes 1000 international long-distance minutes.  I called Fido support and they are saying that my international minutes are not valid for Pakistan. This is ...

moeez143pk1 by I'm a participant level 2
  • 1188 Views
  • 3 replies
  • 0 likes

Private callers - version of spam?

Just curious if there's a new version of spam calls? The past 4 days I've gotten 3 private calls. I never answer if I don't know who it is. 2 no voicemail at all, 3rd very quick silent voicemail. Obviously not someone I know.  The voicemail text thin...