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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Let's talk loyalty Plans and Programs
I've been with Fido for a long time. A really long time for today's mobile customer profile- 25+ years. Unfortunately, I still am being offered plans that are available to every newbie on the street. I suppose there is plenty to debate about why I've...
Voicemail on an unlocked phone help
Hello, I bought an unlocked, brand new Zenfone off amazon (so never attached to a provider). I'm trying to set up the voicemail and keep getting a message saying that my number isn't registered with fido. I have a fido phone number and also a fid...
Roaming Charges Out of Canada
Having just returned from a trip to Italy, I learned that just switching to a downloaded ESIM for Italy was not enough to avoid roaming charges. The Billing Rep I phoned at FIDO was unable to explain the reason for the roaming charge and advised I go...
Missing $25 set up fee discount
Hi, My name is Jose Ceradoy. I had been with contacting Fido Representative since the additional line that I got for my son. I acquired this new line since February 23, 2023, according to Fido representative c/o "Umme" I will have a $25 discount f...
Postpaid to prepaid
I would like to change my current postpaid plan into prepaid plan. Please let me know the procedure to do so.
