General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Resolved! 20 GB Double Facturation

Hi, I am a new Fido client and I just received my bill for the first month of utilisation. However, when I check the bill carefully, I am charged the 20 GB and call and texts unlimited across Canada two times. One time for the monthly payment, which ...

Unable to receive verification texts

I've been unable to receive 6 digit security code texts from PayPal for the last few days. My phone number is correct in their system and they have advised me that the texts are successfully being sent from their end but I am receiving nothing. I cal...

xyzz by I'm a participant level 2
  • 24 replies

Resolved! Waiting for call back

Call back said 22-33 minutes...waited an hour. Called again and it's 48-1:12 minutes. Yesterday was 3 hours! This is unacceptable!!! Revenue Canada is not as awful waiting as it is with this company!!! Time to consider a new provider.

IrishJewelz by I'm a participant level 3
  • 3 replies