2nd Complain at champlain mall Dieppe

[mark_deveza76]

1st - I bought an iPhone and the screen protector where not fixed properly, there were bubbles (this complaint was sent) 

2nd - We request to convert one of my phone numbers to a prepaid one. The lady gave us CHTR prepaid. Then supposed to be one of my numbers should be cancelled right? This happened last Nov. 28, 2023( same Lady that serves us). We are just surprised that we still getting a bill from that number. Is it a loophole with the customer or negligence with the staff? I called customer service told me to pay for it. I have been a Fido user since then.  Please anyone help me in this regard. ☹️ (The one who opened my account is very polite and approachable - she is a Canadian). You can track the history of the record on my account. 

[mark_deveza76]

I already spoke with one of the customer service representatives, and he told me he would cancel one of my numbers but I need to pay still the said amount. 

I need to pay this amount. Instead i am buying foods or toy to my kids. But anyway, i think i cannot do anything. 

[mark_deveza76]

I need a solution. Given that we have already asked to have the 506XXXXX accounts canceled as of November 28, 2023, I would like to request a refund for the unused service that was paid for that account beginning on that date.

[Cawtau]

Hello Mark_deveza76,

  Welcome to the community!

  Sorry to hear of your situation. Unfortunately, we don't know the details of the interaction you had at that location.

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@mark_deveza76 wrote:

...We request to convert one of my phone numbers to a prepaid one. The lady gave us CHTR prepaid. Then supposed to be one of my numbers should be cancelled right?...

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  As far as I am aware, it should have been possible to have had your line migrated to a Fido pre-paid account (see here). However, I'm not sure whether it is possible to migrate services in-store. That could be why they opened the Chatr line for you. It's also possible they were trying to avoid the migration fee for you.

  In any case, they would have needed to port your phone number from your line over to Chatr if you wanted to keep your old number. In doing so, the porting process would have automatically cancelled your Fido line. However, from what you note, it appears as though you continued to use the new Chatr number. If that's the case, they would have needed to cancel that Fido line. As mentioned, we don't know what was discussed.

  I understand you just want a solution. However, you should note this forum is community-driven and not intended as a venue for customer services. We would not have access to customer accounts. As the previous replies to your posts have indicated, if you would like assistance with the matter, you would need to contact customer service. They can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers

[FidoNajat]

Hey @mark_deveza76! We remain available through one of our servicing channels if you need help with your Fido account. 

[FidoLony]

Hey @mark_deveza76 ,

Welcome to the community! 

We're sorry to learn about this incident. 🙁

If there was an error done on the stores end and this has affected your account, we highly recommend to contact out customer service team here and escalate this matter further!