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Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Utility Purchase

My credit card was charged $78.54 as utility purchase.There is no bill in my account to refer to this charge.

andy56781 by I'm a Participant Level 1
  • 148 Views
  • 1 replies
  • 0 likes

Resolved! Changing Address

I can't change my address online. I don't see anywhere where it is even an option to change it.

Lauren108 by I'm a Participant Level 2
  • 529 Views
  • 4 replies
  • 0 likes

Rude Supervisor named Kathleen

Today i called Fido customer service at *611 and escalated the call to customer service supervisor Kathleen. One of the most rude customer service supervisor i ever talked to she was interupting the talk was not ready to understand the problem i face...

Mohil by I'm a Participant Level 1
  • 123 Views
  • 0 replies
  • 0 likes

Fido Payment Plan + Contract?

I am financing my phone through the Fido Device Payment plan and I was wondering if I pay off the total balance, will I still be locked in a contract? I've been with Fido for more than 15 years and obviously after yesterday's fiasco, I am thinking of...

elainee430 by I'm a Participant Level 1
  • 131 Views
  • 1 replies
  • 0 likes