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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23585 Views
  • 0 replies
  • 8 likes

Visual Voicemail not getting delivered to iPhone

Everytime someone leaves a voicemail, it either takes weeks, or me manually calling into my phones VM to get the voicemail to show up in the Visual Voicemail tab, or to get any notifcation at all that I have voicemail.This has been an ongoing issue f...

nabeelr by I'm a participant level 2
  • 965 Views
  • 4 replies
  • 0 likes

Pat

Why do you not have a log out button on your app?

7077 by I'm a participant level 1
  • 343 Views
  • 1 replies
  • 0 likes

Resolved! Voicemail input key

I come seeking if there is a button to press to know what time and day the voicemail was left at?or a number it came from? so I know who left what voicemail.. 'hey call me back, '  is just nothing?? Does Fido have this feature? I pressed 1-4 and then...

Bliss20 by I'm a participant level 1
  • 430 Views
  • 1 replies
  • 0 likes

Credit score enquire hit my credit score bad

I have had Fido account before when I was in school and switched to other service provider later. Now, one month back I registered again with Fido for a new line. I have set up an automatic authorized payment from my credit card. When I joined, the i...

rajaghara by I'm a participant level 1
  • 311 Views
  • 1 replies
  • 0 likes

Resolved! Reps can lie about phone pricing on Live Chat?

Rep gave me a completely wrong offer for an upgrade through Live Chat. Over 15 days have past and the user of that line ( father in law) is travelling with said device. Even with the proof, the agents at customer service don't have any access to the ...

rsmith2 by I'm a participant level 2
  • 487 Views
  • 1 replies
  • 0 likes