Temporary suspension still charge full plan fee + suspension fee

Temporary suspension still charge full plan fee + suspension fee

Temporary suspension still charge full plan fee + suspension fee

LN24111
I'm a Participant Level 1

Temporary suspension still charge full plan fee + suspension fee

Yesterday, I contacted an online rep to add a temporary suspension to my plan (contract, which was over last December), as I'm out of the country for an extended period. However, today when I checked, my plan is still active and at full-price, now with the suspension tacked on.

I'm under the impression that the suspension will postpone my plans until it's over, so why is my plan showing that I'm now being charged for both the plan and the suspension fee?

1 REPLY 1
FidoAllan
Moderator

Hey @LN24111 ! Welcome to the Community! Smiley 

We'd be happy to have a look into this with you, we'll send you a PM shortly. 

 

Talk to you there!