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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
How can Fido add extra charges with out my permission to my monthly pay bill?
Hi,.Fido added extra accessories charges into my pay bill. The accessories (Airpods) were purchased with $120 Fido credits as part of their black friday promotion, that's also the reason I decided to switch to Fido. But all in a sudden, Fido regreted...
I have been unable to reach Fido Customer Service via phone for over a week!
I've been trying to call Customer Service for a long period of time without reaching a live agent. I get a prerecorded message that states they are "exceptionally closed", which is odd because I have been calling during business hours as stated on t...
Poor customer service and unjust charges
I was charged 164 $ a few days ago for international calling without any notification and when I talked to customer service , I was told that I will not be charged 164$ and if I get a top up, all those charges will be changed to a rate of 0.02/ min ....
Cannot find the transfer number site
As A new client, I Just received the new sim. But it says I do not have a mobile service. Then I couldn't find the transfer number website.
Customer service not answering. Need to cancel or freeze my plan
I am currently not in the country and won't be back until May. I am not using my plan at all but I am unable to get in touch with the customer service team at all, and there is no way to freeze or cancel online. The BOT doesn't even let me get throug...
