Get Started
Get the most out of your community experience
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! credit balance on final bill
I have a negative balance on my final bill after closing account, should I not get a refund? Bill was issued Jan 4th it's now 30th and still nothing on my credit card. It was pre-authorized payment.
No data during storm (power outtage)
Prior to the afternoon storm sweeping through north of Laval, the power went out. I wanted to check on things using my phone. Status was 3 of 4 bars, LTE But text messaging did not work;Web sites did not loadApps connected to the web did not work...
Resolved! Free gift for switching to Fido
Hi, I recently switched to Fido about two months ago at a physical Fido store. The person helping me said that he can give me free items for switching but I still have to pay for it and it will come off my bill next time. So, I got a wireless charge...
Set up Service Fee and Ask Jack
I have been with Fido for 20 years + and have 5 phones with them as we run a business. It is ridiculous that I would recieve a set up fee when I have been a customer of thiers for so long, with so many phones and pay on time! I called to have this fe...
Resolved! Rude Customer Service agent
Hi Everyone! Today is July/13/2023, I called Fido about the US-Canada calling plan which is offered at Costco Wireless, but it is not advertised on the Fido website. The guy was very rude and was also telling me that we don't know anything about it....
