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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Account Balance Question
I'm planning on buying a new phone (iPhone 15 pro max) on Saturday, however I am still in a contract with two months ($96) left.I tried adding the remaining balance to my account assuming I could pay it off immediately, however that just gave me a ne...
Resolved! Cancel Refund Request
I submitted a refund request for a device that I purchased through financing. But I have decided to change my mind on this refund and keep the device and continue the financing. Will there be any issues with this? Is there any way to cancel a refund ...
Resolved! Mobile Plans- Expensive
I would like to formally lodge a complaint. I am current Fido customer. I wanted the $40- 40 GB plan that is being advertised on the Fido Website. But i was told its only for new customers and the loyal customers can take a hike. This is just a terri...
Resolved! Fido doesn’t care for existing customers
It's clear this company along with its mother company rogers only cares for new customers. I tried to get $45 40 GB deal on 4 of my lines. Only to be told this is for new customers only and you as existing customer have to pay more. I asked the agent...
Resolved! Question about porting out
Good day, If I port out with 9 days left on my billing cycle, how much do I need to pay for my last bill? Thanks
