Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Why I cannot find the bill for this month? Anybody got the same issue?
Seems I cannot find the bill this month(April 2025). Anybody got the same issue?
worst customer care service
i contacted the customer service on march 28 and cancelled my fido service (both line and account).and i confirmed with customer service representative that my service is cancelled and i should be no longer charge with any fee.then i fly to my home c...
why I can't complete account ownership transfer
My sister and I went to a Fido store to set up a phone number for me. However, the account was registered under her name, so she receives the bills each month, and I pay through her. We would like to update the account so that I become the account ho...
Resolved! Refund Request
In Dec 2024, I spoke with your agent to switch three numbers to Fido. We agreed on a plan price, but after receiving my SIN, the actual price was higher, so I cancelled immediately. I was told no charges would apply.However, I was later charged $275....
Trouble call back.
Not returning my calls evern i have an appointment. I'm having trouble to contact fido specialist when you needed most. For my billing charges is my concern that's why i wanna talk to fido specialist.
