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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Can't change to eSIM ?
Trying to change fro physical SIM to eSIM. Have tried over 2 days. I get the code, enter it, then get an error message that 'something went wrong'. What could be the problem ?
Horrible Customer Service and Unauthorized Account Access
I have been a loyal Fido customer for 15 years, and recently I experienced something that completely shattered my trust in this company. One of the lines on my account was changed without my authorization. After investigating, I discovered that my so...
Resolved! Can't get price discount because of down payment
I just ordered a new Samsung s24 fe, and now the payment program promotion amount is an extra 6.84 per month off. However, I called an agent and they said that because I selected the down payment option, I can't get the new discount. I could return...
Why is my discount not applied?
It says that my Monthly Fees for Payment Program is 48.38$. I just got a new phone today and Fido told me that there's a discount and I'll only pay 26$. How come it's not stating the discount? Also, what is the 10$ automatic payments discount? Does t...
Adding a second line online
I went through the process of adding a line on fido.ca yesterday, but I didn't receive a confirmation email, and there was no indication that the line was added on my account page either. So I tried it again today with the same outcome. Is this just ...
