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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Poor cell reception and internet
How is it possible that this is the speed in 2024 in Canada on a 5G phone? I'm trying to call customer support but the line keeps cutting or unexpectedly hanging up. I wish I could afford to break my contract with fido. I will probably do it even if...
Resolved! Change community username??
Is there a way to modify my community username?
Irresponsible Fido agent at Pearson Airport
I opened a fido account at T3 Pearson Airport when I just arrived to get a new number quickly and they told me there was no set up fee. However, the number they gave me has been used by someone before ( I found it when I signed up for uber and I rece...
Missing Phone Line in Account Overview
Hello, I have two phone lines setup on my account yet I can only see information for my phone. I used to be able to check useage and change plans for my second line, where did it go? I'm paying for this second line but have no online access to it, it...
Horrible customer service giving me all wrong information
I called fido customer service asking about a phone I purchased online return earlier today. The guy on the phone first asked me if I purchased online or in store and I told him it was deliveried to my home so it was online. He told me I can either r...
