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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Clarification on Fido roaming

All the threads I've found seem to be rather old and out dated. I was hoping to get some clarificiatons on how Fido Roam works today: When you start using a roaming day, does it last 24h or actually end at 11:59 Eastern time as specified in the FAQ? ...

DrZ by I'm a Participant Level 2
  • 420 Views
  • 5 replies
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Removing a Family Member from Family Plan

Hello,I have a family plan and in February 2022, their phone plan will end and they're moving to a different provider. They are using a phone I had to provide (I signed, my credit, etc.) with their own number.I have searched and not found an answer h...

SJWolfe by I'm a Participant Level 3
  • 681 Views
  • 6 replies
  • 0 likes

Resolved! Changing providers, balance transfer

Hi, If I change providers and have a balance for the cost of the phone that gets added to the monthly fee (+$33), will that also transfer automatically to the new provider? Or would I have to pay the remaining cost of the phone in full? Thank you,

jbsc by I'm a Participant Level 1
  • 361 Views
  • 1 replies
  • 0 likes