Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
No data connection at the shopping mall??!!!
I am using 2 lines (mobile plans). Today I went to Metrotown in Burnaby and both lines got no data. First I thought it was my phone, but my daughter's iphone didn't work either. There were lots of people since it was busy Saturday. I don't think it w...
Resolved! 10G data bonus 2023
Got a text message offering 10GB monthly data bonus at no extra cost. Is there a expiration date on the bonus? Or does it mean Fido can take the 10GB away at anytime it wants to?
Resolved! Customer service
I have tablet plan. Which I want to cancel. It's been 3 months I am paying since I can't cancel it. Fido store doesn't cancel it. Customer service very bad asking to call back. I have only tablets with them and on tablet you can't receive phone call ...
Resolved! Customer Service
After being on hold repeatly and speaking with three customer service reps I requested to speak with a supervisor and waited on hold again .I finally spoke with a supervisor and discussed my bill, an agreement was reached and I paid my a bill right u...
Resolved! Discounts disappeared when upgrading device but keeping same plan
Hello, I just upgraded to the Pixel 7 using the offer that is currently on. Before completing the order I checked with a Fido chat representative as to whether upgrading the device would cause me to lose any of the discounts I currently have on my m...
