General Support
Our place for general support posts about Fido.
Showing results for 
Search instead for 
Did you mean: 


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Resolved! Do not trust Fido Refer a Friend Program. will be denied

Hi there, Do not trust  Fido Refer a Friend Program. because they will find excuses to deny your request and not telling you. I was referred by a friend in Nov 2020 and then I referred to another friend,  no one received the credit and any response f...

Resolved! Texting from/to Japan (Fido Prepaid)

Hello, I have  Fido Prepaid account and I am planinng to stay in Japan for a while. Can I get text message sent to this phone from Canada in Japan?And I I send text message to Canada from there using this phone? Thank you in adavance. Ryo

ryocchin by I'm a contributor level 1
  • 4 replies

bad experience

My husband lost his data he turned off the wifi by accident and i open the chat and ask a fido agent for extra free data because i dont want to pay 20$ for only 1Gb and the agent was not helpful at all i asked to let the manager know to help she or h...

Christy3 by I'm a participant level 1
  • 1 replies

Suspended account due to late payment

Hi, I had a recent upgrade of my credit card that is set up to pay my Fido bills. Some information about it changes and I forgot to update the payment method, so now I have a late payment issue. Currently I cannot access data service after I have pai...

meatbun by I'm a participant level 1
  • 1 replies

Accidentally paid bill instead of buying prepaid voucher

Hello, I am using a prepaid plan at fido, and I used up my first month. Now to plan my second month, I accidentally have paid 43$ through a bank instead of buying a voucher. So I have a negative balance of $43, and I had to go and pay for a voucher a...

sjeong0318 by I'm a participant level 1
  • 2 replies