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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Do not trust Fido Refer a Friend Program. will be denied
Hi there, Do not trust Fido Refer a Friend Program. because they will find excuses to deny your request and not telling you. I was referred by a friend in Nov 2020 and then I referred to another friend, no one received the credit and any response f...
Resolved! Texting from/to Japan (Fido Prepaid)
Hello, I have Fido Prepaid account and I am planinng to stay in Japan for a while. Can I get text message sent to this phone from Canada in Japan?And I I send text message to Canada from there using this phone? Thank you in adavance. Ryo
bad experience
My husband lost his data he turned off the wifi by accident and i open the chat and ask a fido agent for extra free data because i dont want to pay 20$ for only 1Gb and the agent was not helpful at all i asked to let the manager know to help she or h...
Suspended account due to late payment
Hi, I had a recent upgrade of my credit card that is set up to pay my Fido bills. Some information about it changes and I forgot to update the payment method, so now I have a late payment issue. Currently I cannot access data service after I have pai...
Accidentally paid bill instead of buying prepaid voucher
Hello, I am using a prepaid plan at fido, and I used up my first month. Now to plan my second month, I accidentally have paid 43$ through a bank instead of buying a voucher. So I have a negative balance of $43, and I had to go and pay for a voucher a...
