Unable to port, unable to use account, unable to cancel!!

[shivalkar]

New customer, signed up online few days go.  Been trying to port number from current provider.  It is stuck online and porting support has been unreachable.  Waited on hold for 2 hours, 30mins, 30mins and currently on hold for 80mins.  How does one get through to someone?
Tried calling customer service to just cancel this account, but customer service line says "Sorry, we cannot accept calls now" and outright disconnected.  Chat also does the same!

Understand that it is busy time with Black Friday deals, but if a new customer cannot talk to anyone to start using the service, what's the point?
I am currently being billed by Fido for the new service and also by my old provider because number still hasn't been ported.  This is a nightmare and a colossal waste of time!

[shivalkar]

Sorry, it is too late.  I have moved on to a different provider after multiple attempts to contact Fido failed (phone, chat, even in person at store).  Customers should not be made to go through this much trouble just to start using your service.  After 3 days which yielded nothing but wasted over 12 hours of my time, I gave up and moved to a different provider.  Frustratingly I spent another 2+ hours on chat and phone with Fido customer service just to get my service cancelled!

[FidoNajat]

Hey @shivalkar! We're sorry to see you, that's definitely not the kind of experience we want you to have.

[FidoAnthonyZ]

Hello @shivalkar,

Welcome to the Community!

I'm sorry to hear that you're being charged for both lines since you weren't able to have the line ported yet.

You're welcome to reach out over the methods shown here and we'll be happy to help.