General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...


Where is my new phone?

I have ordered a new phone on Firday, Apr 2, while also upgrading my plan. I have not yet received my phone, or any emails with the order number details. I have received only two emails from Fido since then:1. Fido account change confirmation #A1B2C5...

daus by I'm a Participant Level 2
  • 1 replies

Win Back Confusion

I recently switched back to Fido after receiving a call from the Win Back department. I mentioned to the individual that I would only switch back if I was able to set up two additional lines each with new phones. After switching back, which was a pro...

Resolve a billing issue

Recently I have a very bad experience with Fido customer service, had three chats and one call over the last month but still my bill is not corrected. The issue is actually straightforward: I've ordered CPO device and Fido charged me with new device ...

win2021 by I'm a Participant Level 2
  • 3 replies

Setup service fee

I recently picked up a new phone that i had ordered online with new plan. i chose the option to pickup device rather than getting it mailed to me. When I went to pickup, i was asked to provide ID and the fido person there did his thing. Gave me my ph...

dknl by I'm a Contributor Level 1
  • 1 replies

$15 a month prepaid plan

I have been on Fido's $10 a month prepaid plan for many years. I very rarely use my phone, very, very rarely. That is why this $10 a month plan suited me fine. Fido recently increased the cost of this plan, to $12 a month, not something I was happy a...

si by I'm a Contributor Level 2
  • 10 replies