General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Bring back Fido Dollars

Fido used to have monthly Fido Points which were awesome, but stopped.  They would show in our bills each month, added up and we could use them towards new phones and or accessories.  I wish they'd being them back again rather than the perks and cont...

Prepaid account balance lost

I recently switched to FIDO pre-paid plan. I bought CAD 100 one year plan. However, for some reason I have to port out my phone back to my old provider. When I called to ask one of the Customer service rep to transfer the balance on my pre-paid accou...

Suly100 by I'm a Participant Level 1
  • 1 replies

Resolved! customer support

I had support today from Ivy and Amitious and they were very very helpful. I wish I knew how to spell their names.     

facineh by I'm a Participant Level 1
  • 2 replies

Not getting SMS code from RBC (week of August 30, 2021)

Hi Before now, receiving code from RBC and others worked well. I received many such code until yesterday: now I can't receive a Code from Royal Bank of Canada (august 30 and 31, 2021). I called RBC and tried sending them a test to re-register my phon...

Icecube by I'm a Participant Level 3
  • 4 replies