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Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Re. $15 monthly prepaid plan: What happened to my 75 texts?

I am a long-time customer of Fido's prepaid telephone service. I had been using Fido's $10 a month prepaid plan for many years, a plan that Fido eventually charged $2 extra a month in order for me to continue using. The plan suited me, as I very rare...

si by I'm a Contributor Level 2
  • 0 replies

Upgraded iPhone - No confirmation email sent?

Good morning, I upgraded my phone on Friday because of an offer I received from Fido. I received the email confirming my plan had changed but I have not received an confirmation email for my iPhone. My account still shows the old device balance (the ...

cm1235 by I'm a Participant Level 1
  • 1 replies

Penalized for loyalty?

I've been mostly happy with Fido. I'd like to take advantage of the offers available through resellers (e.g. Wireless Wave) to new accounts. I'm talking about the 4/6/8 GB Talk,Text and data plans. Seems really silly that the only way to get this is ...

Resolved! Telemarketing call?

Hi,I've been receiving calls daily from the same number 1-844-277-6920. Sometimes 2-3 times a day for a week straight! When I answer, the caller hangs up. When I don't answer they leave voicemail where someone says hello? Then hangs up after. I have ...

kimberlyhou by I'm a Participant Level 1
  • 63 replies

Resolved! Winback Offer?

Hello Fido Mods!  I received an email saying that theres an exclusive offer for me and i should be getting a call in a few days.  Is there any way to know when? i would totally come back to fido if my old plan could be reactivated or if someone can t...

samgabbay by I'm Helpful Level 2
  • 2 replies