General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Fido doesn't help

I got a bill of 619 dollars. I am a student and I want to talk with agents, but their services are very bad, they are not picking up the calls  I am really disappointed with this. The app doesn't get updated at proper time and not shows proper bill a...

Fido not honouring referral credit

So a friend referred me and I signed up back in August. He and I both went through all the steps and finished the referral process and we both got a confirmation email.Fast forward 3+ months, we still haven't got our credit. My friend got sick of it ...

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Resolved! Offers as loyal customers

I have been a loyal customer for fido for almost 3 years and having 3 line with data package plans. Yesterday I updated one of the plans to 15GB at $45 per month and noticed that I was paying $60 for the same package for my other line that I had 3 ye...

Ammarkahia by I'm a participant level 1
  • 4 replies

Resolved! Online Order Confirmation for device

Hi,  I had placed an order for a new phone Saturday. I have received the confirmation of the plan changes on Sunday mid-day, but have still not recieved any confirmation regarding the phone itself. Just wonderding if anyone could help me out/have any...

Shalini778 by I'm a participant level 2
  • 3 replies