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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Privacy Breach and Request for Compensation
Subject: Urgent: Privacy Breach and Request for CompensationDear Fido Customer Service,I hope this message reaches you promptly. I am writing to bring to your attention a serious concern regarding the privacy of my account information.I recently disc...
Black Friday BYOP Plan international minutes
I went in store during Black Friday and received a promo for BYOP - $34 for 30GB of data, and 1000 international minutes. However, I have received my bill now and it has charged me $136 for calling internationally. Has anyone had issues with this?
Feedback
Hi,I would like to recognize one of your specialists, "Halimat" whom I spoke with on January 15, 2024. She was so helpful and knowledgable especially having a very bad experience with one of your managers (didn't get a name). Halimat was exceptiona...
Paid to wrong account
Hi All,I made a payment to wrong account (because of typo). How can I refund this amount.Thank you.Henry
Resolved! Reactivate my suspended account
Hello, I have suspended my account temporarily as I have moved abroad for couple of months.How can i reactivate my account? I have been trying to call fido support but it shows mobile network not avavailable.Fast reply will be highly appreciated.than...
