General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...


Resolved! Bill waiver

I had 875$ for long distance calling, I missed the change in the plan and canceled 1000 mins free calling option. Will it be possible to get my bill waived off or do I need to pay complete amount of 1095$. Currently it would be difficult to pay the a...

No Network in India

    It's been a week since I landed here and my Fido sim is not able to connect to any of the local networks. Date of issue: Since 04/Aug/2021 Device: Samsung Galaxy Note 9 Things tried so far without success: Speaking with Fido Chat Support to confi...

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sid_heart by I'm a Participant Level 2
  • 5 replies

I was charged for 411 and taxi calls I never made

I'm a senior and rarely use my phone. My bill is usually $28. This month my bill was $49 because Fido says I called 411 and Taxi a few times. I've never called 411 or for a Taxi so how did this occur? If I hit a wrong button on my phone is there a wa...

maryg by I'm a Participant Level 1
  • 1 replies

Data Roaming scam

I purchased a dual e-sim iPhone (from Fido) because I was getting frustrated with the roaming charges when I go over seas a few times a year. Not only am I forced to pay $14 a day but I do not get service. I purchased a new iPhone specifically becaus...

Karlas72 by I'm a Participant Level 2
  • 1 replies