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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
$2.50 Plan price increase
Dear Team, I tried to reach customer care. I see an increase of $2.50 in my monthly bill from July. I was informed that this line was added in the bill at the end. There was notification via email and on the app. The line read "YOUR MOBILE PLAN RAT...
Bill over charged
This is a rip off I mean I have paid for the $34/month package and I added $20 extra... either I get a refund or a proper balance or Fido 0s my balance as I am an international student and I have no way of paying this surplus charges ... pls rectify...
1000 international minutes - Addon Missing
I was given an offer to change my plan in the app. I did that. However unfortunately, the 1000 international minutes Addon that I had was now removed. I tried to opt for it but its not showing up in the list of available add-ons. Did Fido remove tha...
Been waiting on call for 3 hours.
After waiting for 17 mins for a rep to answer (this one is fine), and talking to them for less than 5 mins, they tranfered me to "Loyalty Department" been waiting from "Loyalty Department" to pick up my call for >2.5 hours. Lets see how it actually t...
