On February 12 2024 I received emails from Fido saying there was a hardware upgrade and a account that has been activated I lodged in to my account to see what's going only to realize that there's a extra number on my account upon inspection I saw there was a upgrade with a phone device ( iPhone 15 Pro Max 512gb ) that was upgraded to my number and that there was a line that was added with the same device ( iPhone 15 pro Max 512gb ) I called Fido customer service they opened a fraud case a day later I received a call from a lady from the fraud department stating that I called saying that I did these transactions I explained to her I haven't she said the representative that talked with supposedly me to approve the order would call me someone called Jackson I never received a call back since then there was no update so I decided to call again they said to open another case with customer service which I did since then the cases keeps on being closed by idk who for what reason in the meanwhile from feb 12 2024 till today march 1 2024 there's someone calling in pretending to be me trying to make changes on my account luckily a agent recongnized my voice because I called a day earlier to figure out with what's going on with the cases that keep on being closed and I also received a bill of 400$ today I call again for the status ps the 4 case that's been closed the last tells me I called to approve these transactions which I didn't if you guys check
my call logs listen to the calls u guys would realize it's not me especially when there's someone calling trying to add lines pretending to be me !!!!! now I'm here left with a 400$ bill I don't know what to do anymore I'm hopeless
i need a resolution asap before I take this to the better business bureau (BBB) ps it's been roughly 3 weeks that nothing has been done the lady I talked to also informed me the devices are being used ..... not only there's devices being used on my name that are fraudulent u guys aren't providing with any resolution I also talked to a supervisor that said he would message the fraud management team since then nothing has been I'm really stuck in this loop hole I don't know what to do !?!?!
