Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Thank you
I would like to say thank you to Carmen, for outstanding service and really professional communication skills. I was calling Fido with the reason to cancel my service and in 15 minutes, Carmen had convinced me not to only stay with Fido but also sign...
Resolved! Airtime/daytime minutes structure & unlimited evenings and weekend
Hello, If I have an unlimited evening plan starting at 5pm and I make a local call at 4:59 pm, duration :40 minutes. Will I be charged 40 minutes of daytime minutes or 1 minute of daytime minutes, and the rest counts towards my unlimited evenings? ...
Resolved! How to activate monthly plan on phone?
Hey guys, I just ordered a Galaxy S3 with a 2 year contract over the phone and it should be here in a couple days or so. But I forgot to ask the rep how I would activate the phone when it gets here. She gave me a temporary cell number so do I just po...
Resolved! Cancelation/New phone
Hi, my 2 year contract ends this October and I was wondering. Can I cancel my plan during the early 6 months? And if I can't cancel, can I get a free phone upgrade in April (When my 6 months is) and leave fido in October with the new phone? ***Ed...
Fido Usage - Billed sent: What is this?
When I look at my bill summary, I was charged $21.50 under 'Messages' where it said 'Billed - sent' for 86 messages. What was this additional charge for? I have an unlimited text messaging plan from Canada to anyhere in Canda and internationally so I...
