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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24024 Views
  • 0 replies
  • 8 likes

Resolved! Domestic roaming

I have an iphone 5s with Fido - but have just moved to a rural location with no Fido coverage. However, my husband who is with Telus can fully use his iphone 5s over the Bell tower that is nearby. He doesn't get charged for domestic roaming between B...

Nicola by I'm a participant level 2
  • 3001 Views
  • 2 replies
  • 0 likes

Texts sent and received not showing.

Hi there,    I own a LG Nexus 4, and today out of the blue the text messages have stopped working. Even though I sent texts today, it doesn't show the time i sent them, it only says I sent them on May 8th (it usually only shows the date if they were ...

xJCS by I'm a participant level 1
  • 1897 Views
  • 1 replies
  • 0 likes

Disappointing FidoCares Experience

Called yesterday and had a wonderful experience with a particular agent, unfortunately as I was in a hurry to get to work asked her to call me back today at a specific time to continue the discussions and to answer the questions I have.Now two hours ...

Ewong1154 by I'm a participant level 1
  • 2867 Views
  • 2 replies
  • 1 likes

Resolved! New phone, new contract

So my contract ran out on April 28.  Very same day, a Fido rep calls me.  I order an iphone 5s on a tab24 plan.  the rep says the plan will take effect on April 28.  But, online, the plan still shows the same thing, still shows out of contract, nowhe...

rorielly by I'm a participant level 2
  • 2231 Views
  • 1 replies
  • 0 likes