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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24023 Views
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A Fido Ambassador will be reaching out soon

Hi Everyone, I'm unsure what these forums are used for but I've read/seen some others experience a similar situation. I thought I'd post here to let the support team at Fido know as well and if it amounts to any sort of direction or help by any moder...

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Anonymous by Not applicable
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  • 1 replies
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Resolved! 5 Extra Hours of Data

If one is watching a 1.5 hour movie utilizing the 5 free 1 hour sessions, will my session end after 1 hour? If so, do I need to enable the 2sd hour  to finish the last 30 minutes of the movie? 

samsvoc by I'm a participant level 3
  • 791 Views
  • 1 replies
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terrible experience with FIDO

I'm having a terrible experience with… I'm having a terrible experience with FIDO sales services: after I placed an order for Samsung S23 256GB with a special discount as I have over 18 years with FIDO I received confirmation by email to wait for Pic...

Lanamor by I'm a participant level 2
  • 494 Views
  • 1 replies
  • 0 likes

Resolved! My Fido account

New to Fido for cell phone plan. I tried to set up My Fido account i follow the steps put in my email I get a notification this email already belongs to an account... Yes my home internet. It won't let me add my cell phone account. Customer service h...

JamesM2767 by I'm a participant level 1
  • 988 Views
  • 1 replies
  • 0 likes